In the agreement, the following words and expressions should be understood carefully, mentioned here in and should be clearly understood before going on with the agreement. Pay strict attention to the issues for security and password management. The draft is structured into following components
Secret word issued by the DNRD which allows the customer to access the services provided through eDNRD System. Password must have minimum 8 characters and not more than 12 characters must have at least one capital (A to Z) or small letter (a to z) and one number (0 to 9). Users are allowed to enter the following special characters (_@#$*&^) as part of their passwords.
Alphanumeric word issued by the DNRD which allows the customer to access the services provided through eDNRD System.
The customer should keep his or her LOGIN and Password strictly confidential and should not disclose it to any person; otherwise the customer alone shall be liable.
eDNRD System shall not be liable for any loss or damage whatsoever sustained by the customer if the customer fails to maintain the confidentiality of his/her password and ID.
The customer shall notify the respective people working at eDNRD immediately in case of loss, disclosure or misuse of the password, for taking the necessary measures. The system may issue a new password at the cost of the customer who shall assume full responsibility as to any transaction effected in his/her account upon occurrence of all or any such events. The eDNRD System shall be considered notified when the customer contact the officer at the reasonable time after the incident.
All transactions accepted and implemented by the eDNRD System upon the customerís instructions shall be at his/her own cost and risk and the customer shall be bound by such instructions.
The eDNRD System may without referring to the customer deduct from the customer's account any expenses, fees or commissions payable against the services rendered to the customer provided by "eDNRD".
The bank shall not be liable before the customer if the Amount credited or transferred to the customers account are reduced because of fees or depreciated value nor shall the system is held liable if the customer is unable to receive. His/he funds as a result of any restrictions or regulations issued by the competent authorities.
The "Customer" can have a print-out of his statement of account through online instruction. In the event of any objection, the customer should notify the concerned people and the eDNRD System in writing within 15 days from the date of the statement of account print-out; if the customer fails to notify the System, the statement of account shall be deemed correct.
The eDNRD System shall not be liable for any damage, error or loss that may occur with the customerís uses the "eDNRD Online System" service.
The customer alone shall be responsible for the correctness of the information and data that are entered and any changes or amendments that may take place to such information and data from time to time; and the settlement of any dispute with the concerned utility institution.
The eDNRD System may refuse to execute any requests, instructions or services requested by the customer if the customer fails to comply with the necessary procedures as provided hereunder; or if the information or data are incorrect or are in violation of the law applicable in the United Arab Emirates.
The eDNRD System shall not bear any responsibility resulting in case of the non-execution of any transaction or service requested by the system if the fault or reason is beyond the control of the system and its development people.
The eDNRD System shall reserve the right to change and modify these terms and conditions or the services and products offers as required by the law or policy. Such changes shall be notified to the customer through the online notification.
The customer accepts that the eDNRDís record of transactions shall be conclusive evidence of such transactions and legally binding on the customer for all the purposes, unless and until the customer notifies the eDNRD people in writing otherwise.
This eDNRD System is for the use of authorized users only. Individuals using this computer system without authority, or in excess of their authority, are subject to having all of their activities on this system monitored and recorded.
Anyone using this system expressly consents to such monitoring and is advised that if such monitoring reveals possible evidence of criminal activity, DNRD may provide the evidence of such monitoring to the law enforcement officials.